Below is a list of helplines that may be of interest and use, available to young people and their parents:

Kids Helpline

Kids Helpline is Australia’s only free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Counselling is currently offered by phone 1800 55 1800 , Webchat, and email.

Teens Helpline

No problem is too big or too small. The Teens Helpline is there 24 hours a day, 7 days a week.

Counselling is currently offered by phone 1800 55 1800 , Webchat, and email.


Young Adults Helpline (18 - 25 yr old)

Access resources and confidential counselling - 24 hours a day, 7 days a week.


Support, counselling and education for parents.

Mental Health Access Line

Phone the mental health access line 1300 MH CALL (1300 642255), a confidential mental health telephone triage service for Queenslanders that provides the first point of contact to public mental health services.

Medicare rebates are available for a range of mental health treatments, including up to 10 individual consultations and up to 10 group therapy sessions with a mental health professional. You’ll need a referral from a general practitioner, psychiatrist or paediatrician to be eligible.

COVID-19 Temporary Telehealth Services

(Medicare Benefits Schedule)

A number of new temporary MBS Telehealth Services have also been created in response to the COVID-19 pandemic.


Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. They are committed to empowering Australians to be suicide-safe through connection, compassion and hope.

Beyond Blue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.